WordPress Managed Care Plans
Your website is crucial to your business success...
Your website is an asset that is critical because of the role it plays in generating leads, customers and revenue. Your website provides a means for your suppliers, customers, potential staff and partners to easily find you and engage with you. And, it works for you 24 hours a day, 7 days a week.
All Websites are Vulnerable
CMS Websites are powered by software, which like any other software that will perform at its peak when it’s kept up to date. A shockingly high percentage of WordPress websites, for example, are not being updated regularly, which makes them extremely prone to a range of security and performance issues. Unfortunately, most website owners only become aware of this requirement after their site has been hacked, because their site had become an easy target.
Could I Do It Myself?
Sure you can, but you probably have better things to worry about. Keeping your website regularly updated, backed up and secure is a time-consuming process that can become quite tedious and often leads to eventual neglect of these essential tasks. They distract you from doing what you should be doing, which is running your business. However, if you want to give it a try, read WordPress Maintenance Tasks - A Beginners Guide for Small Business
Who Can Help?
There are plenty of options available to maintain your website. If you are currently not doing it yourself it’s highly likely your software is out of date, not being regularly backed up and security scanned.
Your hosting company may provide occasional backups, but it will be an automated process with no attention paid to the details of your specific business. These backups would also be stored on the same server which will offer little protection if something goes wrong with your web server.
Good Web Solutions Can Help?
If Good Web Solutions built your website, the chances are that I know your business very well and your website ‘inside out’. I also have over 7 years experience building websites with the software used to develop your website and all websites, including this one, have been built on the same platform. Good Web Solutions is in the best position to ensure your website is open for business and can offer you that peace of mind with one of my Managed Care Plans.
Care Plans are designed to will save you time and energy to focus on what you do best. Your website will continue to attract potential customers and offer them the best possible experience.
What Does Good Web Solutions Offer?
Get peace of mind that your website software is secure and all up-to-date.
Relax! Its never the end of the world. Your site can easily be restored.
Constant security scans help identify problems and to keep intruders out.
Get access to video tutorials that show you how to update your content.
24/7 monitoring makes sure that your website is always available for your customers.
Regular cleaning and optimisation of your site to keep it running smooth and fast.
Email support when you need it, to make small changes made to your site.
Get monthly reports that allow you to rest assured that its all being taken care of.
Managed Care Plans
There is NO CONTRACT for any Managed Care Plan and you are free to cancel any time. They are offered on a recurring monthly basis and are paid monthly in advance.
Frequently Asked Questions
How do consulting calls work?
Whilst email yields a fast response, brainstorming new strategies works best on the phone or on a Skype call. Consulting calls are reserved for Elite Care Plan clients and are intended to focus the ongoing development of your website.
The key point of the monthly consulting call is to make a plan, implement, review, adapt, and stay accountable. Otherwise your website risks drifting off into the ether and being forgotten.
What happens if something goes wrong on my website?
The whole purpose of the Managed Care Plans is preventative care. If your website does experience a problem, I’ll be there communicating with the web host on your behalf.
I cannot promise your website will not be hacked but can promise I will do everything in my power to prevent it, as well as assist in the restoration and cleanup of the website with one of the backups.
What does limited tasks mean?
‘Limited Tasks’ include content updates, theme or style adjustments, adding new functionality and much more. From backend enhancements to general issues with how your website operates, I’ll take care of anything that can be done within 30 minutes /60 minutes / or 120 minutes, depending on which plan you choose.
If I estimate a task to take more than the time stipulated for the particular Care Plan, I’ll provide a quote or refer you to someone who can help you out.
Can I rollover my monthly support time?
Just as with a lawyer’s retainer, the monthly time is there every month, to reserve your place in my support queue. It doesn’t roll over for the Essential or Premium plans. You can take comfort in the fact that what you request within that time will be addressed by our team with immediate attention.
The Elite plan allows for the 2-hour time to roll over up to one year from when the date the plan started, when it then resets.
Can I really cancel time?
If my website was built by someone else, can I still be on a care plan?
Although these plans are for sites I build or redesign, I always welcome clients who are looking for a long-term relationship to support their website.
Firstly, I would perform a Website Evaluation to become familiar with your website, how it was built and any potential issues that can arise. With the evaluation I will perform all the website update and monitoring tasks and take a full backup. Most importantly, I’ll make a list of any issues that will need to be fixed and recommendations for improvement to proceed with the website on a monthly plan. This Website Evaluation carries a fixed, one-time fee of $350.
Do you do one-off website health checks?
Just like a car, if you don’t maintain your WordPress site on a regular basis, things can get a bit loose and might even stop working as they did when you first got it.
My Website Health Check includes:
- Software upgrades for better security and peace of mind
- Malware scan to check your site visitors are safe
- Full site backup to save a copy of your valuable website data
- Speed optimisation to improve website load time for your visitors
- Broken link scan and fixing for better SEO
- Detailed website review and recommendations report
- 2 hours support, to help fix any issues and implement key recommendations
What is the Basic Care Plan?
The Basic plan is for those website owners that can find the time to update their software (WordPress, Theme and plugins) using the WP Admin Dashboard but who find anything else too big to handle.